Privacy Policy
We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way
WE COLLECT INFORMATION THE FOLLOWING WAYS:
1) When you give it to us or give us permission to obtain it
2) We get technical information when you visit our Sites and/or Services
3) Our partners and advertisers collect and share information with us
We use Google Analytics, a web analysis service of Google Inc. (“Google”) which assists website owners and operators in learning and understanding the usage patterns of visitors who use their websites by collecting information, namely; which individual web pages were visited, how long users spent on the website, which websites referred the most visitors, general geographic location of visitors, and other similar anonymous statistics.
For this reason, Google Analytics may create and store several cookies on your device. Google Analytics does not collect any personally identifiable information by default. Google Analytics collects anonymized IP address or internet connections used by visitors to websites on which Google Analytics has been installed. Google Analytics does not reveal or expose the IP address of visitors to the owners of the website on which Google Analytics is installed.
We also use Google AdWords remarketing services to advertise on third-party websites including Google, to visitors who have previously visited our Sites or Services. The advertisement can be on the Google search results page or a website that has the Google display network implemented. For this reason, third-party vendors including Google may create several cookies on your device.
We also enable Hotjar, an analysis software, by inserting a tracking code within our Sites and Services, which further transmits to Hotjar servers based in Ireland (EU).
This tracking code contacts Hotjar’s servers and provides a script to your device accessing the Site or Service. This script will capture specific data related to your interaction with that particular Site or Service. This information is then sent to Hotjar’s servers for further processing. Through these tools, we receive heatmaps, visitor’s recordings, funnels and form analysis, that help us to provide you with a better experience and service as well as assist us in diagnosing technical problems and analyse user trends.
Hotjar uses cookies to collect technical information including standard internet log information and details of your behavioural patterns when you visit our Sites and Service. This is done to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help improve our Sites and Services. Hotjar may also use cookies to record login details on your device. This helps to determine whether a particular device previously visited our Sites or Services so that the login details would not have to be re-entered each time you visit that Site or Service. Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.
Furthermore, we use Google DoubleClick to advertise based on what’s relevant to a user, improve reporting on campaign performance, and to avoid showing advertisements the user has already seen. For this reason, Google DoubleClick creates several cookies on your device. For example, Google DoubleClick uses cookies to keep a log of which advertisements where shown on which browser. When it’s time to serve an advertisement to a browser, Google DoubleClick can use the browser’s cookies to check which Google DoubleClick advertisements have already been delivered to that particular browser. That’s how Google DoubleClick avoids showing advertisements the user has already seen. In the same way, cookies allow Google DoubleClick to log conversions related to advertisement requests—such as when a user views a Google DoubleClick advertisement and later uses the same browser to visit the advertiser’s website and make a purchase.
We also get information about you and your activity outside our website and services from our advertisers and other third parties we work with , or other publicly available sources.
Online advertisers or third parties share information with us to measure or improve the performance of our services, or to figure out what kinds of ads to show you.
HOW TO PREVENT COOKIE STORAGE AND OPT-OUT?
You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.
You can also prevent the collection of your data by Google Analytics by visiting Google Analytics opt-out page and installing the Google add-on for your browser. https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your settings for Google Analytics, Google AdWords, and Google DoubleClick.
You may opt-out from having Hotjar collect your information when visiting our Sites and Services at any time by visiting www.hotjar.com/opt-out and clicking ‘Disable Hotjar’.
For more details on installing and uninstalling the Google add-on, Google Analytics, Google DoubleClick or AdWords, please visit Google’s website.
HOW WE USE COLLECTED INFORMATION
We may use your information for the following purposes:
- Provide the Service(s) you request;
- Bill and collect for the Service(s) provided to you;
- Send you marketing communications;
- Provide customer care;
- Protect our rights or property;
- Enforce the Terms of Service;
- Comply with legal requirements;
- To improve our Sites and Services;
- Respond to your inquiries, questions, and/or other requests; and
- Respond to court orders, subpoenas or other legal proceedings.
According to the privacy legislation, we are required to disclose on what legal grounds we are able to use your information. We require your information because of the contractual agreements between you and us.
Next to this, as far as local regulations allows, we can use your information in the case of legitimate interest. This means that we want to provide you the most optimal and personalized service possible. Of course, we keep your privacy in mind at all times.
We could have a legal obligation to use your information. When we suspect fraud, for example. And sometimes you have provided us permission to use your information. This is the case when you subscribe to the newsletter. We keep track of this appropriately.
California residents may have additional personal information rights and choices. Please see our California Privacy Rights Notice for more information.
HOW LONG WE KEEP YOUR INFORMATION
We will retain your information for as long as needed to provide our services to you. We will retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
HOW WE PROTECT YOUR INFORMATION ALSO OUTSIDE THE EU
We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized or accidental access, alteration, disclosure or destruction of your information, transaction information and data stored on our Sites.
SHARING YOUR INFORMATION
We share your information with online advertisers and third-party companies that we or they use to audit or improve the delivery and performance of ads or content on websites and apps (for example, through Google Analytics and Google Adwords) as outlined above.
We share your information with online advertisers and third- party companies that we or they use to audit or improve the ads or content on websites and apps (for example, through Google Analytics and Google Adwords).
CHILDREN’s PRIVACY
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit information from anyone under the age of 13. In the event that we learn that we have collected information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us by sending an e-mail to the mail address, as communicated to you on the Sites and/or our Services.
CALIFORNIA PRIVACY RIGHTS
If you live in California you may have additional rights, please see please see our California Privacy Rights Notice for more information.
ACCEPTANCE OF PRIVACY POLICY
By using the Sites or any of our Services, you consent to our collection and use of your information in accordance with this Privacy Policy. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. If we modify the terms of this Privacy Notice, we will notify you by posting a notice on our website thirty (30) days prior to the effective date of the changes.
By using the site and services, you agree to this privacy policy.
CHANGES TO THIS PRIVACY POLICY
We update this privacy policy and monitor it well
CONTACTING US
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
- You can ask us for a copy of the personal data we hold about you;
- You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
- In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
- In certain situations, you can also ask us to send the personal data you have given us to a third party.
Please contact us in case you want to receive data we saved about you, if want your data to be corrected, suspended or deleted, or if you have any other question.